Complaints

Welcome to the California Public Utilities Commission Consumer Affairs Branch Website. Here you can file a complaint against the company that provides your telephone, energy (electric or gas), or water service.

I wish to follow up on a previously reported complaint:

Enter Complaint Number:

OR

I wish to file a new complaint.
Please fill in the information requested below.
(Please do NOT report the same complaint for a case which is still pending.)

Note: If you have a Safety Related Issue (this includes safety of gas, electric, cable, phone and mobilehome
park utilities, such as live wires dangling from power poles, gas leaks etc.),first dial 911 and report the problem.
After your call, if you still have a complaint enter your complaint information below.

Items marked with an asterisk [*] are required.
Use the TAB key to move from field to field.

Service Information :

First Name *		Last Name *
If the complaint pertains to your business, enter business name here:
Street *		Unit
City *		Email Address
State *	CA FL GA GU HI ID IL	Can be reached at*	- -
Zip *	-	Home Phone	- -

Contact Information :

If the contact information differs from the address provided above, please fill in the information below.
First Name		Last Name
Street		Unit
City
State	CA FL GA GU HI ID IL
Zip	-

Company/Utility Information :

Tell us about the company / utility that your complaint involves.
Utility Name *		Account No.

Describe the Complaint :

What is the situation that concerns you? Please be brief - 1000 characters (about 200 words) max
What did the utility say when you contacted them? 1000 characters (about 200 words) max
What action do you want the CPUC to take? 1000 characters (about 200 words) max
If you wish to attach any files which pertain to your case, please do so here.
How did you find out about California Public Utilities Commission?				ADVERTISEMENT FRIEND UTILITY BILL WEB
Were you referred here by a Community Based Organization or Consumer Advocacy Group?				No Yes
If you were referred by a Community Based Organization, please choose from the following list:				Adult Day Services Network of Alameda County Advancement Project African American Unity Center Arcata Endeavor Asian Law Caucus Asian Pacific American Legal Center Asian Pacific Women's Center Asian-American Resources Center Black Cancer Network Boat People SOS CAMINOS/Pathways to Learning CHILD Center, USC UCE, Childrens Hospital LA California Community Technology Policy Group California Pan-Ethnic Health Network Cambodian Association of America Cambodian Association of America Campaign for Social Justice Canal Alliance Capay Valley Vision Caring Choices Catholic Charities of San Jose Central American Resource Center Central American Resource Center, LA Central California Legal Services Central Coast VNA & Hospice Central Valley Children's Services Network Centro La Familia Centro Legal La Raza Chinatown Service Center Chinese Newcomers Service Center City Heights Community Technology Center Community Development Technologies Community Housing Management Corporation Community Resource Project Community Resource Project, Inc. CompuMentor/CTN Computer Access Center Concerned Citizens of South Central LA Creating Economic Opportunities for Women El Centrito De La Colonia El Concilio of San Mateo County Farmersville RESPECT Filipino American Service Group, Inc. Foundation for Successful Solutions-Project T.E.C. Fresno Center for New Americans Fresno Center for New Americans Future Leaders of America, Inc. General Assistance Advocacy Project Girls Inc. of Carpinteria Glendora Welfare Association High Desert Youth & Family Resource Center Home Start Hoopa Valley Tribe INACTIVE/ACTIVE TEST Identity Theft Resource Center (ITRC) Inland Agency-CommunityTool Box Inland Counties Hispanic Roundtable International Institute of the East Bay Khmer Society of Fresno Korean American Coalition La Casa de la Raza, Inc. La Lucha /Foundation for Educational & Employment Lao Family Community of Stockton Latino Issues Forum Legal Aid of Santa Barbara County Libreria del Pueblo Little Company of Mary Health Foundation Los Angeles Boys & Girls Club Los Angeles Free Clinic Madera Coalition for Community Justice Marcus A. Foster Educational Institute Merced Lao Family Community, Inc. Mexican American Community Services Agency, Inc. National Consumer Law Center National Council of Negro Women National Indian Justice Center Native American Educational Network Am. Indian Stu New America Foundation New Economics for Women Northern California Council for the Community Northern Circle Indian Housing Authority OCCUR Community Information Services OTHERS Oakland Community Housing, Inc. OpNet Community Ventures, Inc. Opportunities for Technology Information Career (O Peoples CORE Pioneer Home Health Care Pittsburg Preschool and Community Council, Inc. Privacy Rights Clearinghouse Project Amiga Proyecto Pastoral Public Interest Clearinghouse Public Law Center Public Law Center, Santa Ana Regional Congregations and Neighborhood Organizati Riverside-San Bernardino County Indian Health, Inc Round Valley Indian Health Center San Diego Regional Technology Alliance San Jose Grail Development Corporation San Rafael Canal Ministry Santa Clara County Asian Law Alliance Search to Involve Pilipino Americans Self-Help for the Elderly Senior Legal Hotline/ Legal Services of No. Cal. Sensory Access Foundation South Asian Network Street Tech TCU Community Partnership, Inc. Technology Training Foundation of America The Utility Reform Network Truevine Community Outreach, Inc. Tulare Home Care United Way of Indian Wells Valley Utility Consumers' Action Network Victory Education and Training Institute Victory Resource Center Vietnamese Community of Orange County Visiting Nurse Association of the Inland Counties Volunteer Center of Los Angeles Assistance League Warner Mountain Indian Health Clinic Watsonville Law Center Westside Youth, Inc. Whittier Area First Day Coalition Women of the American GI Forum Fremont/Oakdale Cha please select... please select...
If you have selected "OTHERS", please enter the name: