CIMS
 

Complaints

Welcome to the California Public Utilities Commission Consumer Affairs Branch Website. Here you can file a complaint against the company that provides your telephone, energy (electric or gas), or water service.

I wish to follow up on a previously reported complaint:

Enter Complaint Number:
 

OR

I wish to file a new complaint.
Please fill in the information requested below.
(Please do NOT report the same complaint for a case which is still pending.)

Note: If you have a Safety Related Issue (this includes safety of gas, electric, cable, phone and mobilehome
park utilities, such as live wires dangling from power poles, gas leaks etc.),first dial 911 and report the problem.
After your call, if you still have a complaint enter your complaint information below.

Items marked with an asterisk [*] are required.
Use the TAB key to move from field to field.

Service Information :
First Name *
Last Name *
If the complaint pertains to your business, enter business name here:
Street * Unit
City * Email Address 
State *  Can be reached at*   - -
Zip * - Home Phone  - -  
        
   

Contact Information :
If the contact information differs from the address provided above,
please fill in the information below.
     
First Name
Last Name
Street Unit
City
State
Zip   -
     

Company/Utility Information :
Tell us about the company / utility that your complaint involves.
 
Utility Name *
Account No.

Describe the Complaint :
What is the situation that concerns you?

Please be brief - 1000 characters (about 200 words) max
 
What did the utility say when you contacted them?

1000 characters (about 200 words) max
 
What action do you want the CPUC to take?

1000 characters (about 200 words) max
 
 
If you wish to attach any files which pertain to your case, please do so here.
    
How did you find out about California Public Utilities Commission?  
Were you referred here by a Community Based Organization or Consumer Advocacy Group?  
If you were referred by a Community Based Organization, please choose from the following list:  
If you have selected "OTHERS", please enter the name: