File a Complaint

Welcome to the California Public Utilities Commission Consumer Affairs Branch Website.

Using this page,you can file a complaint against the company that provides your telephone, energy (electric or gas), or water service.

I wish to follow up on a previously reported complaint:

Enter Complaint Number:

OR

I wish to file a new complaint.
Please fill in the information requested below.
(Please do NOT report the same complaint for a case which is still pending.)

Note: If you have a Safety Related Issue (this includes safety of gas, electric, cable, phone and mobile home
park utilities, such as live wires dangling from power poles, gas leaks etc.), please dial 911 and report the problem.

For other issues that you have been unable to resolve with the utility directly, please enter your complaint information below. All personal identifying information provided is confidential, and will be used solely for the purpose of resolving your complaint.

Items marked with an asterisk [*] are required.
Use the TAB key to move from field to field.

Service Contact and Location Information :

First Name *		Last Name *
If the complaint pertains to your business, enter business name here:
Street *		Unit
City *		Email Address
State	AL AK AS AZ AR CO CT CA DE DC FL GA GU HI ID IL IN IA KS KY LA ME MH MD MA MI FM MN MS MO MT NE NV NH NJ NM NY NC ND MP OH OK OR PW PA PR RI SC SD TN TX UT VT VI VA WA WV WI WY	Can be reached at  *	- -
Zip *	-	Home Phone	- -

Alternate Contact Information:

If your mailing address  differs from the address provided above, please fill in the information below.
Street		Unit
City
State	AL AK AS AZ AR CO CT CA DE DC FL GA GU HI ID IL IN IA KS KY LA ME MH MD MA MI FM MN MS MO MT NE NV NH NJ NM NY NC ND MP OH OK OR PW PA PR RI SC SD TN TX UT VT VI VA WA WV WI WY
Zip	-

Company/Utility Information:

The Account Number, if entered will be used only to resolve the complaint with the utility company.
Utility Name *		Account No.

Describe the Complaint :

All personal details provided are treated as confidential information to be used by the CPUC to resolve the complaint with the utility. If the descriptive blocks below do not accommodate the length of your complaint due to the 200 word limitation, you may attach letters and other documents as needed toward the end of this form.
What is the situation that concerns you? 1000 characters (about 200 words) max
What did the utility say when you contacted them? 1000 characters (about 200 words) max
What action do you want the CPUC to take? 1000 characters (about 200 words) max
If you wish to attach any files which pertain to your case, please do so here ( File size should be less than 4 MB) . Please do not name your file using special  symbols or characters. Only the following file types are allowed "Word","Excel","pdf","jpeg","png","gif".
How did you find out about California Public Utilities Commission?				ADVERTISEMENT FRIEND UTILITY BILL WEB
Were you referred here by a Community Based Organization or Consumer Advocacy Group?				No Yes
If you were referred by a Community Based Organization, please choose from the following list:				Adult Day Services Network of Alameda County Advancement Project Afghan Coalition African American Unity Center Alliance for African Assistance Arcata Endeavor Asian American Resource Center Asian Community Center Asian Law Caucus Asian Pacific American Legal Center Asian Pacific Women's Center Asian-American Resources Center Black Cancer Network Boat People SOS CAMINOS/Pathways to Learning CHILD Center, USC UCE, Childrens Hospital LA California Community Technology Policy Group California Pan-Ethnic Health Network Cambodian Association of America Cambodian Association of America Canal Alliance Capay Valley Vision Caring Choices Casa Familiar Catholic Charities of San Jose Central American Resource Center Central American Resource Center, LA Central California Legal Service Central California Legal Services Central Coast VNA & Hospice Central Valley Children's Services Network Centro La Familia Centro La Familia Advocacy Services, Inc. Centro Legal La Raza Chinatown Service Center Chinatown Service Center Chinese Newcomers Service Center City Heights Community Technology Center Community Development Technologies Community Housing Management Corporation Community Resource Project Community Resource Project, Inc. CompuMentor/CTN Computer Access Center Concerned Citizens of South Central LA Creating Economic Opportunities for Women DCS Delhi Center El Centrito De La Colonia El Concilio of San Mateo County Ethiopian Community Services Farmersville RESPECT Filipino American Service Group, Inc. Foundation for Successful Solutions-Project T.E.C. Fresno Center for New Americans Fresno Center for New Americans Future Leaders of America, Inc. General Assistance Advocacy Project Girls Inc. of Carpinteria Glendora Welfare Association Good Samaritan Family Resource Center High Desert Youth & Family Resource Center Home Start Hoopa Valley Tribe INACTIVE/ACTIVE TEST Identity Theft Resource Center (ITRC) Inland Agency-CommunityTool Box Inland Counties Hispanic Roundtable International Institute of Los Angeles International Institute of the East Bay Khmer Society of Fresno Korean American Coalition Korean American Community Services Koreatown Youth and Community Center La Casa de la Raza, Inc. La Lucha /Foundation for Educational & Employment La Raza Community Resource Center Lao Family Community of Stockton Lao Khmu Association Latino Issues Forum Legal Aid of Santa Barbara County Libreria del Pueblo Little Company of Mary Health Foundation Little Tokyo Service Center Los Angeles Boys & Girls Club Los Angeles Free Clinic Madera Coalition for Community Justice Marcus A. Foster Educational Institute Merced Lao Family Community, Inc. Mexican American Community Services Agency, Inc. National Consumer Law Center National Council of Negro Women National Indian Justice Center Native American Educational Network Am. Indian Stu New America Foundation New Economics for Women Northern California Council for the Community Northern Circle Indian Housing Authority OCCUR Community Information Services OTHERS Oakland Community Housing, Inc. OpNet Community Ventures, Inc. Opportunities for Technology Information Career (O Peoples CORE Pilipino Workers Center Pioneer Home Health Care Pittsburg Preschool and Community Council, Inc. Portugese Community Center Privacy Rights Clearinghouse Project Amiga Proyecto Pastoral Public Interest Clearinghouse Public Law Center Public Law Center, Santa Ana Regional Congregations and Neighborhood Organizati Riverside-San Bernardino County Indian Health, Inc Round Valley Indian Health Center San Diego Regional Technology Alliance San Jose Grail Development Corporation San Rafael Canal Ministry Santa Clara County Asian Law Alliance Search to Involve Pilipino Americans Self-Help for the Elderly Senior Legal Hotline/ Legal Services of No. Cal. Sensory Access Foundation South Asian Network Southeast Asian Community Center Street Tech Suscol Intertribal Council TCU Community Partnership, Inc. Technology Training Foundation of America The Utility Reform Network Truevine Community Outreach, Inc. Tulare Home Care United Way of Indian Wells Valley Utility Consumers' Action Network Victory Education and Training Institute Victory Resource Center Vietnamese Community of Orange County Visiting Nurse Association of the Inland Counties Volunteer Center of Los Angeles Assistance League Warner Mountain Indian Health Clinic Watsonville Law Center Westside Youth, Inc. Whittier Area First Day Coalition Women of the American GI Forum Fremont/Oakdale Cha please select... please select...
If you have selected "OTHERS", please enter the Community Based Organization name: